Privacy Policy

How we handle and protect your personal data

Last Updated: January 15, 2025

1. Introduction

Welcome to Pool Tour by ludexario.com. We respect your privacy and are committed to protecting your personal data. This policy explains how we collect, use, and safeguard your information when you use our website and game.

This policy applies to all visitors and users of our services. Please read it carefully. If you do not agree with this policy, please do not use our services.

2. Who We Are

The data controller for your personal information is:

  • Company: ludexario.com
  • Address: 175 Northview Street, Burlington, ON L7R 3V2, Canada
  • Email: support@ludexario.com

We are based in Canada and follow Canadian privacy laws including PIPEDA (Personal Information Protection and Electronic Documents Act).

3. Information We Collect

3.1 Information You Provide

We may collect the following types of data when you choose to share it:

  • Contact details (name, email address) when you reach out to us
  • Account information if you create a player profile
  • Messages and feedback you send to our support team
  • Newsletter signup information (email address only)

3.2 Information Collected Automatically

When you visit our website, we may automatically collect:

  • Device information (type, operating system, browser)
  • IP address and general location (country/region)
  • Pages visited and time spent on our site
  • Referring website or source
  • Game play statistics and progress (if logged in)

3.3 Cookies and Tracking

We use cookies and similar technologies to:

  • Keep you logged in to your account
  • Remember your preferences
  • Understand how people use our site
  • Improve our services

You can control cookies through your browser settings. See our cookie consent banner for more options.

4. How We Use Your Data

We use your personal information to:

  • Provide and improve our game and website
  • Respond to your questions and support requests
  • Send you updates and news (only if you opt in)
  • Detect and prevent fraud or abuse
  • Comply with legal obligations
  • Analyze usage patterns to make our game better

We will never sell your personal data to third parties.

5. Legal Basis for Processing

We process your data based on:

  • Consent: When you agree to cookies or sign up for newsletters
  • Contract: To provide services you have requested
  • Legitimate Interest: To improve our services and prevent abuse
  • Legal Obligation: When required by law

6. Data Sharing

We may share your data with:

  • Service providers who help us run our website (hosting, analytics)
  • Payment processors if you make purchases
  • Law enforcement when legally required

All third parties must protect your data and use it only for the purposes we specify.

7. Data Retention

We keep your data only as long as needed:

  • Account data: Until you delete your account, plus 30 days
  • Support messages: 2 years after resolution
  • Analytics data: 26 months
  • Legal records: As required by law (typically 7 years)

After these periods, we securely delete or anonymize your data.

8. Your Rights

Under Canadian privacy law and GDPR (if applicable), you have the right to:

  • Access: Request a copy of your personal data
  • Correction: Ask us to fix incorrect information
  • Deletion: Request that we delete your data
  • Restriction: Limit how we use your data
  • Portability: Receive your data in a usable format
  • Objection: Object to certain uses of your data
  • Withdraw Consent: Change your mind about permissions

To exercise any of these rights, email us at support@ludexario.com. We will respond within 30 days.

9. Data Security

We protect your data using:

  • SSL/TLS encryption for all data transfers
  • Secure servers with regular security updates
  • Access controls limiting who can see your data
  • Regular security audits and testing

No system is 100% secure. If a breach occurs, we will notify affected users as required by law.

10. International Transfers

Your data may be processed in countries outside Canada. When this happens, we ensure adequate protection through:

  • Standard contractual clauses
  • Adequacy decisions
  • Other approved transfer mechanisms

11. Children's Privacy

Pool Tour is intended for users 18 years and older. We do not knowingly collect data from children. If we learn we have collected data from someone under 18, we will delete it promptly.

12. Third-Party Links

Our website may contain links to other sites. We are not responsible for their privacy practices. Please review their policies before sharing your data.

13. Analytics

We use analytics tools to understand how visitors use our site. These tools may collect:

  • Pages you visit and actions you take
  • Time spent on pages
  • Technical information about your device

You can opt out of analytics through our cookie settings.

14. Changes to This Policy

We may update this policy from time to time. We will post changes on this page with a new "Last Updated" date. For major changes, we will notify you by email or through a notice on our website.

15. Contact Us

If you have questions about this policy or your data, contact us:

We aim to respond to all inquiries within 24-48 hours.

16. Complaints

If you are not satisfied with how we handle your data, you have the right to lodge a complaint with:

  • Office of the Privacy Commissioner of Canada
  • Your local data protection authority (for EU residents)